Guest
Guest
Jun 23, 2026
12:26 AM
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New here but reading through old threads has been really helpful. I own a small law firm and our call handling situation is a mess, paralegals answering when they shouldn't, attorneys getting interrupted mid-meeting, and clients calling multiple times before reaching anyone useful.
I came across Callacy in a legal practice management thread last week. For other professional services owners here, how did you structure your call handling as you grew? Did you hire dedicated intake staff? Use AI for screening? Stick with the chaos because nothing else worked?
Really trying to understand what professional services firms specifically have found effective, since our calls require more discretion than retail-type businesses. Any guidance appreciated.
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