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STUDENT LOUNGE > Changes in post covid-19 consumers' behavior
Changes in post covid-19 consumers' behavior
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yasserbadhaz
1 post
Apr 30, 2025
9:54 PM
The pandemic turned the consumer's mode upside down as a post-COVID buying decision. Shoppers are making more trusted and research-oriented purchases, often delighted with brands that embody trust, transparency, and empathy. Unlike before, online reviews and digital reputations constitute a greater factor of influence in purchase decisions. That's why it is necessary to establish an ORM agency to help individuals and brands create a positive image on platforms. Consumers judge in a second based on what they find online. A single comment about the brand can create havoc on trust. In today's modern digital-first world, managing one's online reputation is no longer an option but a vital component of building long-term credibility and customer loyalty.


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